Shipping policy
Order Processing & Shipping Times
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 3-5 weeks (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping times vary depending on the destination and selected shipping method. Estimated delivery times are:
• Europe Shipping: [ 3-6 business days]
• Overseas Shipping: [6-12 business days]
Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or customs processing times.
Shipping Rates & Methods
Shipping costs are calculated at checkout based on the shipping method, package weight, and destination. We offer various shipping options, including standard and expedited services.
International Shipping & Customs Duties
We ship to many international destinations. However, please be aware that customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer. We are not responsible for any customs delays, duties, or additional fees incurred during shipping.
Lost, Delayed, or Damaged Shipments
We are committed to ensuring your order arrives safely. If your package is lost, delayed, or arrives damaged, please contact us at info@lemonreve.com with your order details. While we are not responsible for carrier-related issues, we will do our best to assist you in resolving the matter.
Address Accuracy & Delivery Issues
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.
Contact Us
If you have any questions regarding our shipping policy, please reach out to us at info@lemonreve.com
Tel. +447471894013