Shipping Policy

Order Processing & Production Times

At LeMonRêve, our wooden home accessories are thoughtfully handcrafted and finished to order by our European artisans.

Our production and preparation time typically ranges from 2–5 weeks, depending on the complexity of the item and our artisans' current workload. During quieter periods, orders may be completed within 2–3 weeks, while busier periods may require up to 5 weeks.

Bespoke and customised orders may require additional time, which will be confirmed individually.

Shipping and delivery times are additional to the production time.

Once your order has been dispatched from Poland, you will receive a shipping confirmation email with tracking information.

Shipping Origin & Estimated Delivery Times

LeMonRêve is a UK-registered online business. Our handcrafted products are dispatched from our workshop and fulfilment facilities in Poland, European Union.

Estimated delivery times after dispatch are:

• European Union: approximately 3–6 business days.

• United Kingdom: approximately 5–8 business days.

• Other international destinations: approximately 6–12 business days.

These estimates do not include production time. Delivery may take longer due to customs clearance, courier delays, public holidays or other circumstances outside our control.

Shipping Costs

Shipping arrangements vary depending on the delivery destination:

• European Union: Standard shipping is included in the product price. No additional standard shipping charge is added at checkout.

• United Kingdom: Shipping costs are calculated and displayed at checkout before payment.

• Other international destinations outside the European Union: Shipping costs are calculated and displayed at checkout, where delivery is available.

Customs Duties, Import VAT & Taxes

Orders are dispatched from Poland.

For deliveries within the European Union, customs duties generally do not apply to goods moving between EU member states.

For orders delivered to the United Kingdom and other destinations outside the European Union, import VAT, customs duties or handling fees may apply, depending on local regulations and the value of the shipment.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are payable by the customer. The courier or relevant customs authority may contact you directly to arrange payment before delivery.

We recommend checking applicable import charges before placing your order.

Lost, Delayed or Damaged Deliveries

We take great care in preparing and packaging every order.

If your parcel is delayed, lost or arrives damaged, please contact us at info@lemonreve.com, quoting your order number and providing photographs where relevant.

We will investigate the issue with the courier and work with you towards an appropriate resolution in accordance with your statutory consumer rights.

Delivery Addresses & Unsuccessful Deliveries

Please ensure that your delivery address and contact details are accurate when placing your order.

If you notice an error, please contact us as soon as possible. We will do our best to update your details before dispatch.

If a parcel is returned because of an incorrect address provided by the customer, or because delivery or customs payment was not completed, additional charges for redelivery may apply where appropriate and permitted by law.

Contact Us

If you have any questions about production times, shipping costs or delivery, please contact us:

LeMonRêve Ltd

Email: info@lemonreve.com

Telephone: +44 7471 894013

Website: www.lemonreve.com