Return & Refund Policy

At LeMonRêve, each piece is thoughtfully crafted with care. We want you to feel confident when shopping with us and are happy to assist if something isn't quite right.

14-Day Returns & Right to Cancel

For standard, non-personalised products, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please email info@lemonreve.com within 14 days of delivery, quoting your order number and confirming that you wish to cancel or return your order.

Once you have notified us, you have a further 14 days to send the goods back.

You may inspect the item as you would in a physical shop. Please handle it with care and package it securely for its return. You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the product.

How to Return an Item

Please contact us at info@lemonreve.com before sending your return so that we can provide the correct return address and instructions.

Returns are sent to our fulfilment facilities in Poland, European Union, not to our UK registered office.

For a change-of-mind return, customers are responsible for the direct cost of return shipping. For larger or heavier items, international return shipping may be expensive. Please contact us before purchasing if you would like an estimate.

We recommend using a tracked and appropriately insured delivery service.

Bespoke & Personalised Orders

Products made to individual customer specifications, including specially requested dimensions, designs or personalisation, are generally excluded from the statutory 14-day right to cancel.

This exception does not automatically apply to standard catalogue products simply because they are handcrafted or made after an order is placed.

Your statutory rights remain unaffected if an item is faulty, damaged or not as described.

Natural Wood & Handmade Variations

Our products are made from natural materials and finished by hand. Natural differences in wood grain, knots, texture and colour may occur, and colours may appear slightly different depending on lighting and screen settings.

These characteristics are part of the individuality of handcrafted products. However, this does not affect your statutory rights if an item is faulty or does not match its description.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, is defective or is not what you ordered.

Email info@lemonreve.com with your order number, a description of the issue and photographs where possible.

We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer law. Where a return is required because an item is faulty or incorrect, we will cover reasonable return shipping costs.

Refunds

If you exercise your statutory right to cancel, we will refund the amount due, including the cost of standard outbound delivery where applicable.

Refunds will be made to your original payment method within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If you selected a more expensive delivery service than our standard option, the additional delivery charge may not be refundable.

Where legally permitted, a deduction may be made for any reduction in value caused by handling beyond what is necessary to inspect the goods.

Exchanges

If you would like a different product, size or finish, please contact us. For eligible standard items, the simplest option is usually to return the original item and place a new order.

Sale Items & Gift Cards

Sale items are subject to the same statutory consumer rights as full-price items.

Gift cards are subject to any applicable statutory rights and the terms provided at purchase.

Contact Us

LeMonRêve Ltd
Email: info@lemonreve.com
Telephone: +44 7471 894013
Website: www.lemonreve.com

Nothing in this policy limits or excludes your statutory consumer rights.