Frequently Asked Questions

What is your production time?

Most of our pieces are thoughtfully handmade to order by our European artisans.

Typical production times are:

• Wood: approximately 2–5 weeks, depending on the complexity of the piece and our artisans' current workload.

• Ceramics: approximately 2–3 weeks.

• Metal: approximately 2–3 weeks.

During quieter periods, wooden pieces may be completed within 2–3 weeks, while busier periods may require up to 5 weeks.

Bespoke and customised orders may take longer. We will confirm the estimated timeframe individually.

Delivery times are additional to production times.

How long does delivery take?

Once your order has been handcrafted and dispatched from our workshop and fulfilment facilities in Poland, estimated delivery times are:

• European Union: 3–6 business days.

• United Kingdom: 5–8 business days.

• Other international destinations: 6–12 business days.

These estimates exclude production time and may vary due to customs clearance, courier delays or public holidays.

You will receive a shipping confirmation email with tracking information once your order is on its way.

How do I request a return?

For standard, non-personalised products, you have the right to cancel your order within 14 days of receiving it.

Please email info@lemonreve.com with your order number and confirmation that you wish to cancel or return your order.

Once you have notified us, you have a further 14 days to send the item back.

Returns are sent to our fulfilment facilities in Poland, rather than our UK registered office. We will provide the correct return address and instructions.

For change-of-mind returns, customers are responsible for return shipping costs.

Please refer to our Return & Refund Policy for full details.

My item arrived damaged — what should I do?

If your parcel arrives damaged, please contact us as soon as possible.

Where possible:

• Ask the courier to note the damage or prepare a damage report.

• Take clear photographs of the packaging and damaged item.

• Email info@lemonreve.com with your order number and photographs.

This information helps us investigate the issue with the courier and arrange an appropriate resolution.

Your statutory consumer rights are not affected if a courier report or photographs are unavailable.

Do you accept returns on custom or bespoke items?

Products made to your individual specifications, such as specially requested dimensions, designs or personalisation, are generally excluded from the statutory 14-day right to cancel.

However, this does not affect your statutory rights if an item is faulty, damaged or not as described.

Standard catalogue products do not automatically become non-returnable simply because they are handmade or produced after an order is placed.

Please see our Return & Refund Policy for further details.

What happens if a custom item is damaged during transport?

Please contact us as soon as possible at info@lemonreve.com, including your order number and photographs where available.

We will investigate the issue with the courier and arrange an appropriate remedy in accordance with your statutory consumer rights.

How can I place a bespoke or custom order?

For bespoke orders, please email info@lemonreve.com with as much detail as possible:

• Measurements (width, height and depth).

• Sketches or drawings.

• Reference photographs.

• Preferred materials, colours or finishes.

• Any special design requirements.

The more information you provide, the easier it is for us to confirm feasibility, pricing and estimated production time.

Can you help me design the right piece?

Absolutely! If you're unsure about dimensions, layout or style, we're happy to help you find the right solution for your space.

Simply email us your measurements, photographs and ideas, and we'll be delighted to advise.

Do you provide wall fixings or mounting hardware?

For our wooden wall shelves, we include fixings suitable for solid brick or masonry walls.

For plasterboard, stud walls or other wall types, appropriate specialist fixings may be required. Heavy items should be securely fixed to suitable structural supports.

For metal pieces, wall fixings are generally not included unless stated otherwise on the product page.

If you're unsure which fixings are suitable, please contact us before installation.

How do I care for wooden pieces?

Our wooden pieces are designed for everyday use and lasting enjoyment.

To keep them looking their best:

• Wipe with a soft, slightly damp cloth and dry immediately.

• Avoid harsh chemicals and abrasive sponges.

• Protect from standing water and direct heat.

• Avoid prolonged exposure to strong sunlight.

For further advice, please see our Materials & Care guide below.

Will my piece look exactly like the photographs?

Every LeMonRêve piece is handmade using natural materials.

Subtle differences in wood grain, knots, texture and colour are part of the character of real wood and traditional craftsmanship.

We aim to represent our products as accurately as possible. However, colours may appear slightly different depending on lighting and screen settings.

These natural variations do not affect your statutory rights if an item is faulty or not as described.

Do I pay customs duties or import taxes?

Our products are dispatched from Poland, European Union.

For deliveries within the European Union, customs duties generally do not apply.

For deliveries to the United Kingdom and other destinations outside the European Union, import VAT, customs duties or courier handling fees may apply.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are payable by the customer.

The courier or customs authority may contact you to arrange payment before delivery.

If you're unsure about potential import charges, please contact us before placing your order.

Can I request a specific colour or finish sample?

Yes! If you'd like to confirm a colour or finish before ordering, please email info@lemonreve.com with:

• The product you're interested in.

• Your preferred colour or finish.

• Your delivery country.

We'll let you know which sample options are available.

Still have a question?

We're always happy to help.

Email us at info@lemonreve.com and we'll get back to you as soon as possible.

Materials & Care

Our pieces are made to be used, loved and kept for years.

We work with natural materials and handcrafted finishes, meaning every item has its own subtle character, from beautiful wood grain to gentle variations in ceramic glaze.

Below are a few simple tips to help keep your LeMonRêve pieces looking beautiful.

Wood

Warm, natural and timeless.

Solid wood may feature natural grain, knots and tonal variations — characteristics that make every piece unique.

Care tips

• Dust regularly with a soft, dry cloth.

• Clean with a slightly damp cloth and dry immediately.

• Avoid harsh chemicals and abrasive sponges.

• Protect from prolonged contact with water.

• Keep away from strong heat sources and direct sunlight.

• Wipe spills promptly and use coasters for candles or drinks.

Metal

Strong, minimal and made for everyday life.

Our metal elements are finished for durability and easy maintenance.

Care tips

• Wipe with a soft, damp cloth and dry thoroughly.

• Avoid abrasive pads and strong solvents.

• Take care with sharp objects to prevent scratches.

• For wall-mounted pieces, always use appropriate fixings for your wall type.

Ceramics

Handmade charm in every piece.

Subtle variations in tone, glaze and texture are part of the beauty of handcrafted ceramics.

Care tips

• Hand-washing is recommended to protect the glaze.

• Avoid sudden temperature changes.

• Do not use abrasive sponges or harsh detergents.

• Handle carefully on hard surfaces.

If you have any questions about caring for your piece, please contact us. We're always happy to help.